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delivery & returns

delivery

All orders over £35 qualify for FREE UK mainland delivery

All orders under £35:
Standard 1st class Royal Mail - £3.50 + £ 2.00 additional items
Express 24 hour service (next working day if ordered before 3pm) - £6.00

Warranty

All our products come with a one years warranty, however this does not affect your statutory rights as a consumer under The Sale of Goods Act. If you do have any issues after a year, we will still do our best to ensure you remain a satisfied customer. We will happily repair a clock, free of charge, even if it falls outside the warranty date.

returns & exchanges

We hope that you are delighted with your purchase from ashortwalk. If for any reason you are not completely satisfied with your purchase, please let us know within 30 days and we will be happy to provide an exchange or refund. All returned items for exchange of refund must be in their original, unused condition.

Please call our team on 01872 575000 prior to returning an item, as there are occasions when we need to arrange the return beforehand. A detailed breakdown of the returns process which best suits you will be given over the phone.

Postage cost refunds

If a product is required to be sent back for repair or to be replaced then we will refund the delivery cost. If the goods are unwanted as opposed to faulty, we are unable to refund the delivery cost for sending it back, however we will refund the initial order in full (including any standard delivery charges) once it has been received by our returns department.

Please return products to: (remember to include your original receipt as proof of purchase)

return address:

Ashortwalk
Cligga Head Industrial Estate
Perranporth
Cornwall
TR6 0EB